NSI Advisory Services has learned over more than 20 years that major infrastructure projects must have goals that respond to citizen and community stakeholder needs and expectations. Most of these expectations are focused on quality of life within the community and not necessarily on technology. Our Smart Cities approach integrates 9 Fundamental Human Needs (Manfred Max-Neef et al, 1986) into our work to deliver socially robust and impact-oriented outcomes for our partners who are committed to addressing complex sustainability challenges. Core to our success, we use existing systems engineering tools overlapped with quality of life metrics to help communities and organizations customize what matters most. From this, we can help you implement processes for continuously monitoring and improving these processes and commensurate results.