Who We Are

Hello!

At NSI Engineering, we believe a happy workplace starts with a happy process, and a happy process is built through an engaged team that understands the importance of systems based thinking and risk based analysis.

With an emphasis on organizational change management, risk based thinking, and continuous improvement, we work not only to improve upon a process, but to help our partners build leadership skills, communication skills, systems thinking and engagement within their teams.

 

We Value

Happiness

Loyalty

Compassion

Resillience

Responsibility

Balance

Testimonials

Helping Make the World a Better Place Since 2004

Founded in 2004 on principles developed through 20 years of research in the areas of Organizational Development, Continuous Improvement and Quality Management, NSI Engineering delivers world class quality management services supporting all industries. Comprised of professionals with a wealth of real-world problem solving experience, we have direct experience partnering and collaborating with organization leaders and project managers to make the world a happier place. 

Our Team

We are a tight-knit group of quality nuts who understand that every roadblock is an opportunity. Not just to improve a process, but to build up the leadership, communications, strategic thinking, and engagement level of our team.

Laura Uden

President & Quality Engineer

Qualifications

  • Ph.D. Management, University of Salford
  • M.S. Systems Engineering, San Jose State University
  • CSEP
  • CMQ/OE
  • PMP
More About Laura

Bob McQueen

Director, Quality Engineer, & Dreamer

Qualifications

  • Ph.D. Mechanical Engineering, University of Leeds
  • MSc. Mechanical Engineering, University of Leeds
  • MHROD, University of San Francisco
  • PMP
More About Bob

Ron Murata

Director & Quality Engineer

Qualifications

More About Ron

Carrie Cabak

C(X)O, Quality Engineer, & Champion of Happiness

Qualifications

  • M.B.A., Willamette University
  • M.S., Quality Assurance, San Jose State
  • B.S. Mechanical Engineering and Technology, California Polytechnic State University
  • Senior member, American Society for Quality
More About Carrie

Eric Satrum

Quality Manager & Avid Runner

Qualifications

  • M.B.A.-Willamette University
  • US Army 1996-2004
  • Quality Ambassador and Quality Coach
More About Eric

Walter Saunders

Quality Engineer & Quality Manager

Qualifications

  • PhD, Medical Administration and Health Science, Camden University
  • M.S., Systems Management, Camden University
  • Six Sigma Lean, Black Belt.
  • CQE, Quality Engineer CQA, Quality Auditor
  • Certified Trainer: FDA, ISO Compliance- ISO 9001:2008, BN EN ISO 13485, 21 CFR 820, Quality System Regulation, (QSR), AS9100C and TS 16949 Zenger-Miller, Franklyn-Covey, Instructional Design, DDI
More About Walter

Armando Contreras

Quality Engineer & World Traveler

Qualifications

  • B.S., Industrial Engineering, California State University
  • PCI Quality Control Inspector, Levels I & II
More About Armando

Bill Dunkel

Quality Engineer & Family Man

Qualifications

  • M.S., Industrial & Systems Engineering, San Jose State
  • Licenced Professional Industrial Engineer
  • 30 years experience in quality improvement and process development
More About Bill

Bill Dunkel

Quality Engineer & Family Man

Qualifications

  • M.S., Industrial & Systems Engineering, San Jose State
  • Licenced Professional Industrial Engineer
  • 30 years experience in quality improvement and process development
More About Bill

Edna Robison

Office Manager & Passionate Hiker

Qualifications

  • M.P.A., University of the Philippines
  • 30 years experience supporting small businesses achieve their goals
More About Edna

Casey Adams

HR Manager & Super-Mom

Qualifications

  • M.Ed.
  • Certificated Teacher, WA
  • 10 years experience in youth/adult learner classrooms
  • 5 years supporting quality in the banking industry
  • 5+ years supporting quality in hospitality
More About Casey

Laura Uden

President & Quality Engineer

One of my favorite stories is when we helped a team comprised mostly of non-management staff at Nevada Power lead improvement for their entire power plant. One of the team was what we’d call a “tribal leader” named Jeff Johnson. Jeff had charismatic authority (not an assigned position of power, but people admired him, valued his opinions, and followed his leadership). He started the project as an opponent of any management efforts, but in the end helped lead the entire improvement activity, and also began to “live” the tools of quality, to the point where he was talking to his father-in-law at Thanksgiving dinner about a problem with the Boy Scouts troop he was leading and he did a root cause analysis on it.
Helping individuals and teams see a new way of working together that’s more efficient and effective, while also being more meaningful, rewarding, fun, and joyful. All of the Deming principles combined. 

Bob McQueen

Director, Quality Engineer, & Dreamer

 

Ron Murata

Director & Quality Engineer

 

Carrie Cabak

C(X)O, Quality Engineer & Champion of Happiness

Oh man.  There are so many favorites but must say that all of them involve either working towards our vision (i.e. the strategic planning we’ve done that supports our new website development) or people (i.e. having 1:1s with folks; watching as each individual is growing, and the team as a whole becomes stronger).  
Vision, process, people and project problems. Vision: understanding our hopes, cababilities and goals for our business, and collaboratively developing a path toward our future. Process: figuring out best practices for the future while looking at what we did in the past. People: being there when others face roadblocks and need a partner. Finding options that work for us. Project: contracts, estimates, filling in when designated leads are unavailable, driving root cause analysis using systems thinking.
The people with whom we work!
Honesty, transparency, commitment to getting work done.
It’s hard to think “strategic” without “system-based” or “system” when contemplating broad scale, across-the-board thinking. 

Eric Satrum

Quality Manager & Active Runner

I have two favorite things about my work, the first is the people and clients! The second is that my work is most definitely not boring! Constant change.

Armando Contreras

Quality Engineer & World Traveler

The IE connection with NSI was a huge benefit when I joined NSI. I knew the people (Laura, Bob and Ron at the time) were focused on improvement and they understood, and knew way more than me, about the human side of engineering so I was all ears.

My focus is on solving problems for NSI clients that we are contracted with. There are problems that can be solved by improving data collection, setting up mechanisms for metrics tracking and providing detailed analysis that can assist our team and ultimately assist our clients by highlighting improvement possibilities to delivering the best quality services.
Open communication and a focus on Kaizen.
The favorite thing about my work is the opportunity to positively surprise both NSI people and the client with deliverables. This is not the easiest thing to accomplish but it feels good when the quality in work exceeds expectations.
My favorite story comes from when I joined Caltrans METS and almost nobody from the LA METS office (30 people) knew who I was or what company I was with. I heard a lot of that’s Armando from “MSI” or “NCI” so it felt great that I was able to represent NSI Engineering earn my coworkers respect. My favorite part about work in general is creating not only great lasting career relationships but personal friendships that will last a lifetime. I love that NSI is open and transparent with all employees and that there is not a rigid traditional hierarchy where information only trickles down to some.
These terms mean “focus”. The focus requires an understanding of the inputs and outputs required to have success. Success is more easily achieved when there is planning involved.

Bill Dunkel

Quality Engineer & Family Man

Working with our clients seems more like helping them find their way to becoming the organization they desire to be than helping them solve problems.  We suppose we are always solving problems, but our problem solving helps build a better future where traditional problem solving often just prolongs the status quo.
I had always been a boots-on-the-ground process improvement type but I wondered why so many organizations had little regard for Industrial Engineers like me.  The answer came around 1995 when I took a course on quality from Bob McQueen at SJSU. From there I became involved in the OLC for a little while and learned a lot about the leadership and organizational aspects of quality management.  Years later, when I retired, I joined NSI for the chance to get back into that field and put into effect, what the OLC team had taught me.  NSI has a unique understanding of quality management from top to bottom that can help transform organizations in immediate, tangible ways.
People are more important than anything else.  Everyone deserves respect, has a special perspective, and is just as valuable as anyone else.  Processes and infrastructure should be designed and continually  improved to enhance the effectiveness and job satisfaction of people.  Through this, we help  the organization prosper through the healthy interaction and prosperity if its members.
Those are all bits and pieces of the whole.  We bring the holistic perspective that integrates the atomistic bits and pieces that are needed for organizations to excel in quality management and systematically transform themselves into what they envision themselves to be in the future.

Edna Robison

Office Manager & Passionate Hiker

Casey Adams

HR Manager & Supermom

I really connect with the idea of making the world a better place.  And NSI is truly the best place I have EVER worked.  I love that we lead by example.